Remonter automatiquement les demandes de vos clients sur SERVICENOW !

Nous avons développé un connecteur à notre application SUPPORT APP qui va permettre à vos client de créer directement des tickets dans SERVICENOW et d’afficher les informations du ticket directement sur votre multifonction.

Description :

  • Automatisation des remontées d’incidents des utilisateurs par mail et/ou directement dans votre logiciel ITSM

Constats des clients :

  • Manque de simplicité concernant les remontées de support
  • Manque d’aide à la création d’incidents

Solutions apportées :

  • Mise à disposition d’une application installée sur le multifonction permettant au client de créer une demande d’assistance directement sur la machine.
  • Avec le support App, le client est guidé tout au long du processus et récupère directement par mail une confirmation de sa demande

Vous désirez une démonstration ou installer le système dans votre showroom, contactez nous !

Plus que quelques jours avant le lancement de notre application E-Signature

Plus que quelques jours avant le lancement de notre application E-Signature. Notre application

  • Entièrement conforme à la réglementation elDAS (réglementation de l’UE) et UETAe-sign ACT (États- Unis)
  • Conforme aux normes RGPD
  • Certification elDAS Trust Service Provider par LSTI. ETSI TS EN 319 401 & TS EN 319 102-1 – / ISO 27001 ready
  • Le document ne peut pas être modifié, falsifié ou altéré
  • Certificat EUTL + horodatage pour chaque signature Certificat RGS et elDAS
  • Identité du signataire, de l’intégrité des données et de la non-répudiation des documents signés numériquement

L’avenir du Phygital avec Xerox.

Voici une interview très intéressante de Marc Fornas sur la digitalisation des entreprises.

Le terme Phygital prend tout son sens avec la digitalisation et l’utilisation des assistants de travail XEROX

Sur le même sujet, une interview du CTO Xerox Steve Hoover,

The Process of Getting Work Done Has Moved from the Desktop to Your Pocket: Steve Strauss Podcast with Steve Hoover and Dragana Pavlovic

Leading small business expert Steve Strauss recently sat down with Xerox Chief Technology Officer, Steve Hoover, and Xerox Senior VP of Engineering, Dragana Pavlovic, for a podcast to discuss the history of innovation at Xerox. Key to the conversation is how Xerox® ConnectKey®technology helps you rethink the printer, transforming the way you work. Strauss notes that any discussion of innovation at Xerox would be remiss without a nod to Chester Carlson and his invention of xerography, which set the course for Xerox as an industry trailblazer.

Workflows Are As Simple as a Swipe on Your Phone

With apps available on smartphones for almost any purpose, do you ever wish you could connect your mobile phone to your multifunction printer? Xerox® ConnectKey ® has a mobile app for that. Hoover mentions in the podcast that among agile small businesses, apps are essential to how they remain productive and get business done. In fact, some of our sales partners — who are small businesses themselves — even sell apps they’ve created for use with Xerox multifunction printers.

The small business market is an important audience for Xerox. Pavlovic says that’s why our user experience designers and engineers relied heavily on input from small business customers while developing ConnectKey. What they discovered is every user — from small business up to enterprise — wants to take advantage of technologies like mobile printing and cloud connectivity. But they don’t want to spend half of a day with IT trying to figure out how to do it. Thus, the easy, tablet-like touchscreen and app interface for ConnectKey was born.

With Xerox® App Gallery, you can choose which mobile app will make your job easier and help you be more productive. Customize an app to your needs, and make it your own. In the podcast, Pavlovic highlights the scan and convert app which auto-fills expense reports with a simple receipt scan. She also mentions the healthcare app, which easily manages medical records in a secure, HIPAA compliant environment. No matter the industry, ConnectKey has you covered. It’s now simple to go from the physical world to the digital world with apps for cloud and mobile connected workflows available in a full range of easily accessible mobile apps.

As the workplace becomes increasingly connected, Xerox has reimagined how work gets done. ConnectKey gives you a choice of more than 40 apps you can easily and securely download from the App Gallery directly to your device. What’s more, you can connect to the cloudnetwork, without help from a big IT department. Whether you’re a small, mid-size business, or a large enterprise, ConnectKey is a smart workplace assistant that makes the complex simple for every day users like yourself.

Check out all the Xerox® Apps that can tailor your MFP to your needs.

Visit the App Gallery ›