Automatically create customer requests on SERVICENOW!

We have developed a connector to our SUPPORT APP app that will allow your customers to directly create tickets in SERVICENOW and display the ticket information directly on your multifunction.


  • Automate the escalation of users ‘ incidents by email and/or directly in your ITSM software

Clients ‘ findings

  • Lack of simplicity regarding lifts of support
  • Lack of assistance in creating incidents

Solutions made:

  • Provision of an application installed on the multifunction allowing the client to create a request for assistance directly on the machine.
  • With the app support, the customer is guided throughout the process and retrieves directly by mail a confirmation of his request

You want a demonstration or install the system in your showroom, contact us!

More than a few days before the launch of our E-Signature application

Only a few days before the launch of our E-Signature application. Our application

  • Fully compliant with the Eldas regulations (EU Regulation) and UETAe-sign ACT (USA)
  • Compliant with RGPD standards
  • Eldas Trust Service Provider Certification by LSTI. ETSI TS en 319 401 & TS en 319 102-1-/ISO 27001 Ready
  • The document cannot be altered, falsified or altered
  • Certificate EUTL + timestamp for each signature certificate RGS and Eldas
  • Identity of the signatory, the integrity of the data and the non-repudiation of digitally signed documents

The future of Phygital with Xerox.

Here is a very interesting interview of Marc Fornas on the digitalisation of companies.

The term Phygital makes sense with the digitalization and use of XEROX work assistants


On the same subject, an interview with Xerox CTO Steve Hoover,

The Process of Getting Work Done Has moved from the Desktop to Your Pocket: Steve Strauss Podcast with Steve Hoover and Dragana Pavlovic

Leading Small Business expert Steve Strauss recently sat down with Xerox Chief Technology officer, Steve Hoover, and Xerox Senior VP of Engineering, Dragana Pavlovic, for a podcast to discuss the history of innovation at Xerox. Key to the conversation is how Xerox® ConnectKey® technology helps you rethink the printer, transforming the way you work. Strauss notes that any discussion of innovation at Xerox would be remitted without a nod to Chester Carlson and his invention of xerography, which set the course for Xerox as an industry trailblazer.

Workflows are as Simple as a Swipe on Your Phone

With apps available on smartphones for almost any purpose, do you ever wish you could connect your mobile phone to your multifunction printer? Xerox® ConnectKe has a mobile app for that. Hoover mentions in the podcast that among agile small businesses, apps are essential to how they remain productive and get business done. In fact, some of our sales partners — who are small businesses themselves — even sell apps they've created for use with Xerox multifunction printers.

The Small Business market is an important audience for Xerox. Pavlovic says that's why our user experience designers and engineers connected heavily on input from small business customers while developing ConnectKey. What They discovered is every user — from small business up to enterprise — wants to take advantage of technologies like mobile printing and cloud connectivity. But They don't want to spend half of a day with it trying to figure out how to do it. Thus, the easy, tablet-like touchscreen and app interface for ConnectKey was born.

With Xerox® App Gallery, you can choose which mobile app will make your job easier and help you be more productive. Customize an app to your needs, and make it your own. In the podcast, Pavlovic highlights the scan and convert app which auto-fills expense reports with a simple receipt scan. She also mentions the healthcare app, which easily manages medical records in a secure, HIPAA compliant environment. No matter the industry, ConnectKey has you covered. It's now simple to go from the physical world to the digital world with apps for cloud and mobile connected workflows available in a full range of easily accessible mobile apps.

As the workplace becomes increasingly connected, Xerox has reimagined how work gets done. ConnectKey gives you a choice of more than 40 apps you can easily and securely download from the APP Gallery directly to your device. What's more, you can connect to the Cloudnetwork, without help from a big IT department. Whether you're a small, mid-size business, or a large enterprise, ConnectKey is a smart workplace assistant that makes the complex simple for every day users like yourself.

Check out all the Xerox® Apps that can tailor your MFP to your needs.

Visit the APP Gallery ›