We have developed a connector to our SUPPORT APP app that will allow your customers to directly create tickets in SERVICENOW and display the ticket information directly on your multifunction.
- Automate the escalation of users ‘ incidents by email and/or directly in your ITSM software
Clients ‘ findings
- Lack of simplicity regarding lifts of support
- Lack of assistance in creating incidents
- Provision of an application installed on the multifunction allowing the client to create a request for assistance directly on the machine.
- With the app support, the customer is guided throughout the process and retrieves directly by mail a confirmation of his request
You want a demonstration or install the system in your showroom, contact us!