Automatically create customer requests on SERVICENOW!

We have developed a connector to our SUPPORT APP app that will allow your customers to directly create tickets in SERVICENOW and display the ticket information directly on your multifunction.

Description:

  • Automate the escalation of users ‘ incidents by email and/or directly in your ITSM software

Clients ‘ findings

  • Lack of simplicity regarding lifts of support
  • Lack of assistance in creating incidents

Solutions made:

  • Provision of an application installed on the multifunction allowing the client to create a request for assistance directly on the machine.
  • With the app support, the customer is guided throughout the process and retrieves directly by mail a confirmation of his request

You want a demonstration or install the system in your showroom, contact us!

0 replies

Leave a Reply

Want to join the discussion?
Feel free to contribute!

Leave a Reply

Your email address will not be published. Required fields are marked *

This site uses Akismet to reduce spam. Learn how your comment data is processed.