Support App

Description:
Automation of user incidents by email and/or directly in your ITSM software.

Customer observations:
Lack of simplicity regarding support lifts
Lack of help in creating incidents

Solutions provided:
Provision of an application installed on the multifunction allowing the customer to create a request for assistance directly on the machine.
With the support App, customer is guided throughout the process and directly receives a confirmation of his request by email.

Prices :
From  1.8 €/ month / MFD (for a commitment 5 years out of 10 multifunctional)

Digital Communication

Description:

Display information directly on the multifunction screen (images & twitter) as well as the messages sent by the app support

Customer observations:

Lack of internal communication in the company
Searching for a direct channel to reach users
Lack of a direct message in case the printer is not operational

Solutions provided:

Creation of a communication channel on multifunctions centrally & dynamically.
Ability to put a printer in “maintenance” mode with a personalized message manually or automatically

Prices:

From € 1.4 / month / MFD (for a commitment 5 years out of 10 multifunctional)

Smart Scan

Description:
“Smart” scans processing (Office Converter, audio scan, summary, translation, wetransfer, clouds, …) and creation of workflows.

Customer observations:
Lack of simplicity for creating workflows
Search productivity improvement using modern services (simultaneous translation, text summary, easy editing of documents, automatic printing, ..)

Solutions provided:
Single application to create  workflows 2.0
Customizing the application according to customer needs

Prices :
From 15 € / month / MFD (for a commitment 5 years out of 10 multifunctions)

Secure ID

Description:
Protection of personal data via secure copy to GDPR standards
(Automatic detection of the type of document, occultation and extraction of zones, addition of a watermark, …)

Customer observations:
Need to copy some documents and protect private data
Need to extract data without the user being able to copy them

Solutions provided:
Automatic document type detection to increase efficiency
Document processing to hide sensitive areas and add a watermark to the document.
Extract data automatically and send to the client’s business software without the user being able to copy them

Prices :
Starting from 0.38 € / copy (for a commitment of 1000 copies)

Easy

Description:
100% dematerialized self-service solution.
Accounting for credits associated with work performed.

Customer observations:
Complex management of self-service hardware (card reader)
Consequence in case of loss of credit card
Need to simplify the management of credits and associated payments.

Solutions provided:
Full cloud solution (no need for hardware)
Dematerialization of credit cards
Simplified use for the user and the administrator
Simplified accessibility via mobile and pc
Adding additional services (translation, summary, …)

Prices :
From 11 € / month / MFD (for a commitment 5 years out of 10 multifunctional)